Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal identification information including but not limited to:

• Name and contact information (email address, phone number)
• Company name and job title
• Billing and payment information
• Account credentials and preferences
• Communication history and support requests

1.2 Usage Information

We automatically collect certain information about your use of our services:

• IP address and device information
• Browser type and version
• Operating system and platform
• Pages visited and time spent
• Referral sources and navigation patterns
• Error logs and performance data

1.3 Customer Data

When you use our AI services, we may process data that you submit through our platform, including:

• Customer conversations and interactions
• Business process data and workflows
• Integration data from third-party services
• Analytics and performance metrics

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI services
• Customer Support: To respond to inquiries and provide technical assistance
• Account Management: To manage your account and process payments
• Communication: To send service updates, security alerts, and marketing communications (with your consent)
• Analytics: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud, abuse, and security threats
• Compliance: To comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response and breach notification procedures

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies based on the type of data and its purpose.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for certain countries
• Other appropriate safeguards as required by applicable law

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used for advertising and marketing purposes
• Preference Cookies: Remember your settings and preferences

9. Third-Party Services

Our services may integrate with third-party services. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Legal Basis for Processing (GDPR)

For users in the European Union, our processing of personal data is based on:

• Consent: When you explicitly agree to our processing
• Contract: When processing is necessary to provide our services
• Legitimate Interest: When processing is necessary for our business interests
• Legal Obligation: When required by applicable law

14. Complaints and Supervisory Authorities

If you believe our processing of your personal data violates data protection laws, you have the right to lodge a complaint with your local data protection authority. For EU residents, you can find your supervisory authority at the European Data Protection Board website.