Customer Success Manager

Remote (Global)Full-Time / Part-Time

Join TruBot AI as a Customer Success & Client Onboarding Manager to lead seamless onboarding, support engagement, and elevate customer satisfaction with our AI-powered solutions.

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Who are we?

We are TruBot AI, a fast-growing AI startup revolutionizing business communication through cutting-edge AI solutions. Our unified platform empowers SMEs with chatbots, voice bots, AI agents, social media tools, and smart invoicing to automate processes and scale customer interactions.

Who are we looking for?

We are seeking a Customer Success & Client Onboarding Manager to ensure smooth adoption and long-term success with our AI solutions. This role blends customer engagement, technical onboarding, and cross-functional collaboration to deliver value and satisfaction at every stage of the client journey.

“This role isn’t just about operations, it’s about shaping the future of AI-driven business.”

Curious about how we work? Learn more aboutour culture.

Responsibilities

Client Onboarding – Guide new customers through platform setup and implementation processes.
Customer Engagement – Foster long-term relationships to drive retention and value realization.
Technical Support – Respond to customer queries and resolve technical issues efficiently.
Data-Driven Insights – Track usage and customer metrics to improve product adoption and satisfaction.
Cross-functional Collaboration – Work closely with sales and product teams to continuously improve the customer journey.

Qualifications & Attributes

3+ years of experience in customer success, onboarding, or account management.
Experience working with AI, SaaS, or B2B technology solutions.
Strong communication and problem-solving skills with a customer-first mindset.
Proven ability to improve retention and satisfaction through proactive engagement strategies.

Why Join Us?

🌍 Equity Ownership – Be a key stakeholder in our success.
🚀 Remote & Flexible – Work from anywhere, on your terms.
💰 Performance-Based Compensation – Earn equity with the potential for a high-impact customer success role.
📈 AI Growth Journey – Help scale a transformative AI platform from the ground up.

Working Hours

Flexible, with at least 4 hours overlap between 8:30 AM – 1:30 PM EST (6:00 PM – 11:00 PM IST). We encourage asynchronous productivity with regular syncs.

Compensation

Equity-based or commission-based (until profitability); transitioning to a competitive salary based on industry standard.

Have questions about our compensation structure?Contact Us- We are happy to chat.

Ready to Apply?

To apply, please email your resume to careers@trubotai.com with the subject line: 'Application for Customer Success Manager'.

We don’t just hire for resumes — we hire for ambition, alignment, and energy.

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