Who are we?

We are TruBot AI, a fast-growing AI startup revolutionizing business communication through cutting-edge AI solutions. Our unified platform empowers SMEs with chatbots, voice bots, AI agents, social media tools, and invoice automation to streamline operations and scale customer engagement.

Who are we looking for?

We are seeking a Customer Success & Client Onboarding Manager to ensure smooth adoption and long-term success with our AI solutions. This role blends customer engagement, technical onboarding, and cross-functional collaboration to deliver value and satisfaction at every stage of the client journey.

Working Hours

Flexible, with at least 4 hours overlap between 8:30 AM – 1:30 PM EST (6:00 PM – 11:00 PM IST)

Compensation

Equity-based or commission-based (until profitability); transitioning to a competitive salary

Key Responsibilities

• Client Onboarding – Guide new customers through platform setup and implementation processes.
• Customer Engagement – Foster long-term relationships to drive retention and value realization.
• Technical Support – Respond to customer queries and resolve technical issues efficiently.
• Data-Driven Insights – Track usage and customer metrics to improve product adoption and satisfaction.
• Cross-functional Collaboration – Work closely with sales and product teams to continuously improve the customer journey.

Qualifications & Attributes

• 3+ years of experience in customer success, onboarding, or account management.
• Experience working with AI, SaaS, or B2B technology solutions.
• Strong communication and problem-solving skills with a customer-first mindset.
• Proven ability to improve retention and satisfaction through proactive engagement strategies.

Why Join Us?

• 🌍 Equity Ownership – Be a key stakeholder in our success.
• 🚀 Remote & Flexible – Work from anywhere, on your terms.
• 💰 Performance-Based Compensation – Sales commissions transitioning to competitive salary.
• 💡 High-Impact Role – Help build a category-defining AI solution from the ground up.